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Frequently asked questions
About our PRODUCTS
What kind of products can I find here?

Business and Corporate Plans: Tools and systems that are professional yet at the same time easy to use for developing your own Business Plan. Spacer You'll also find other plans for specific purposes within the company (Marketing, Sales, Finance, etc.)
They all include many examples and recommendations to make your task easier.



What is a "Business Plan" considered to be?

A Business Plan comprises a complete definition and forecast of all the significant elements of the activities of a company or business, especially the strategic core activities.
The general contents of the plan will differ substantially depending on whether (1) it's an existing company or a new project, (2) it's a restructuring or rollout plan, or (3) it's targeted at investors and financing or it's an internal plan.
In every case, a Business Plan, at the very least, should always spell out objectives and strategies. It must also include general action planning and forecast results over several years.
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Are your Business Plans already created?

Our plans include suggestions, comments, examples and instructions concerning the creation of the plan but they are not already created.
Through experience, we know that plans that are drawn up, ready for copying, are of little value and, occasionally, confuse more than they help. No two companies are the same!
If you don't have time or you need help with certain aspects of your plan, examples will not help you. The only solution is to rely on the support of an expert to help tailor it and provide whatever else you need.
We are experts and we will be delighted to give you online assistance, either to create it yourself or to do it exclusively for you.
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Is what you sell software to create Business Plans?

We do not sell programs nor are we publishers of software.
What we are is specialists in the creation of Business Plans and experts in companies and business.
What we do is hand our knowledge to you together with the best tools, as used by major corporations, so that you can create the very best Business Plan.
We deliver all material to you without restricting its layout so that you are able to easily adapt it to your business reality and modify it as you wish, with total flexibility.
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Is there any software that effectively writes the plan for you, automatically?

The truth is that there is no software in existence that can write a business plan automatically, with no or little input from the author.
It just doesn't exist and, practically speaking, couldn't exist; a Business Plan has to reflect the ideas and concepts of the person behind it.
The software helps to create it but will never be able to substitute the author.
That's the truth.
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What software do your Business Plans use?

Our plans use the most powerful and adaptable software that exists, known to the majority of users: the most widely-used programs for word processing, creating presentations and spreadsheets (Word, Excel, PowerPoint, Open Office, etc.). Spacer

Why don't you use specialist software?

Whilst accepting that there are specialist programs, we neither use them nor can we recommend them for the following four reasons:
1. There's nothing easier or more liberating to use than something you already know:
The software that we use is the most widely known and recognised in the entire world, the easiest to use, the most powerful, open, clear and flexible... and if you need technical assistance you don't have to rely on a single supplier.
Spacer 2. A successful Business Plan has to be totally personal, a "one-off", and to create it needs maximum flexibility: Companies are different, legal and accounting standards are different... No specialist software exists that offers the possibility of modifying the program according to the needs of the user, nor that has the flexibility essential for the important business of personalizing the plan.
Our plans, created for Office or OpenOffice, are completely and absolutely modifiable. There are no barriers to you getting exactly what you want.

3. In drawing up a Business Plan, time has to be spent devising the Plan, not in learning how to use a new program which will have no other use.
Time, energy and concentration need to be channelled towards what is important: Creating the Plan. Besides, there's no good reason for devoting time and energy to learning how to use a new computer program which we'll never use again for anything.

4. The leading global office automation programs are the end product of such tremendous development that, in this day and age, there is no better application for achieving our ends.
No specialist software offers such potential, versatility or possibilities as today's leading office automation programs.



How can I be sure that your products are right for me?

We recommend you download the "Information Dossier". It includes detailed explanations of what we offer. The download can be made from the home page and is totally free, instant and anonymous. If you have any further queries, make contact with us and we'll provide you with all the additional information you may need. You can do so from Client Service. Spacer

How do I create a Business Plan?

It's very easy! Spacer 1 You draw up the plan and accounts:
You enter the initial data and everything works automatically (calculations, graphics, forecasts and accounts).
If you want it to be very special and detailed, you can adapt or refine it as much as you want, you can create special spreadsheets, and use additional utilities to create hundreds of different graphics and charts, etc.
2 You write the Plan in the form of text or a presentation.
All you have to do is enter your data straight into the template that we send to you (with suggestions, recommendations and ideas).
If you want to make it more detailed: We provide you various guides, so you can chose the one that suits you best, complete with specifications and recommendations. Depending on the product chosen, it will either be in the form of a presentation (PowerPoint or similar) or of a text document (Word or similar) or both.
3 You illustrate the text or presentation simply by copying and pasting:
In each section, you insert the appropriate graph or chart, in line with the guidelines within each template.
If you would like to make it more detailed or special: Our Business Plans automatically generate a number of presentation styles and in excess of 160 graphics. You can chose the one that best suits you, so you can create a really unique Plan.

... And if you need help our experts will be at your disposal whatever your needs.




About CLIENT SUPPORT and the SERVICES provided
If I buy one of your products, what assistance will you give me?

You have two kinds of assistance at your disposal:
1. Our Client Support Service available around the clock ready to resolve whatever question you might have concerning the product and web-based service. Our commitment is to resolve all issues within 24 hours (working days).
Spacer 2. Our Online Consulting Service for creating your Plan. If you need it we will assign an expert consultant who will help you, or who will do it exclusively for you. Naturally this service has a cost in line with the complexity of the job, and we will let you know what it is in advance.


If there's something I can't manage on my own, will you help me?

If it's a problem with programming or software and it's in our power to resolve it, we'll do so as quickly as possible through our Client Support Service. Spacer If your queries have to do with the content of the Business Plan, we'll be delighted to help you through our On Line Services, just send us an email to OnlineService@e.ditor.com


Can you send me a Business Plan that's already been created?

Certainly, we can send you:
1. A Business Plan drawn up for a similar project or company (if it exists and we have it), the only thing we need is for you to give us the minimum information necessary. You can do that here.
2. We can draw up a Business Plan exclusively for you, tailored to your needs. Request it here.
Spacer Before doing it and sending it to you, we'll let you know the cost.


What if I purchase one of your plans and then realize I can't manage by myself?

We will help you to write it or do it all for you. And we’ll discount what you have paid for the product from the price of the service.
Simply notify Client Service and we’ll attend to it immediately.
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What would it cost to draw up a Business Plan for me?

Naturally there's not a fixed cost. It depends on the type of job, its complexity and scope.
Before beginning work, we always send a quotation with several options, together with our terms and lead time.
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How can I be sure that you will do as you say?

Ours is a registered company (you can check) of good financial standing.
We would not be here, nor would we have the certificates that we do if we were not a serious and well-managed company.
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If there's something I can't manage on my own, will you help me?

If it's a problem with programming or software and it's in our power to resolve it, we'll do so as quickly as possible through our Client Support Service if you send us an email to clientservice@e.ditor.com. Spacer If your queries have to do with the content of the product, we'll be delighted to help you through our Online Services, just send us an email to OnlineService@e.ditor.com.




About DELIVERY OF THE PRODUCTS
When will I receive the product purchased from your website?

Immediately!
Once the payment process is complete, you can download the products purchased from the website.
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What if I have a problem during the download?

Don’t worry, you can download it at another time.
In addition to being able to download the product directly from the website, we will email you an exclusive link where the purchased products will be available for 48 hours.
During this time you may download them as many times as you like.
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What if I lose the files or if any become damaged?

Don’t worry, we’ll resend it to you within 24 hours.
Notify us by sending an email to Client Service and we will resend them to you via email or offer a download via the website.
It is a right provided for in the Product Warranty (See more).
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What if for any reason I can’t access the files or they don’t work properly?

Don’t worry, we’ll resend them to you.
Simply send an e-mail to Client Service and we will resend, in full working order, any product that you have purchased.
It is a right provided for in the Product Warranty ( See more).
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What if I don’t have the software required to use your products?

On each product’s information page there is a very clear description of the software required to use it. If you require a different version of the product, simply request it from Client Service and we’ll send it to you. If there were any conversion costs (in the case of special applications), we would always inform you in advance. Spacer



About the PURCHASE and PAYMENT
How can I purchase a product?

The purchasing process is simple:
1. Click on the “buy” button for the product you want. The selected product will be immediately added to your shopping cart.
2. Enter your name, country of origin and your email (important: we will send the invoice and the link for subsequent downloads to this mail). If everything is correct, click on “buy now” to access the payment process.
3. Select the form of payment and click on “buy now”, and you will be connected directly to the payment system that you have selected and payment will be made.
4. Finally, you will be directed to the download page where the product you’ve bought will be ready for immediate download.
In addition, we will send you an email with a link to a page where your product will be available for the next 48 hours.
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Will you send me an invoice?

Immediately following payment, we will send you an email with an invoice-receipt.
Keep in mind that the information shown on the invoice is the name and email that you have entered. If you require a more detailed invoice or, for example, one in the name of your company, you must request it by email from Client Service notifying us of all information and details that you require. We will send it to you as soon as possible.
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If I require changes in the invoice what must I do?

Simply indicate the changes you need to Client Service and we will send you a new invoice as soon as possible. Spacer

How are purchases paid for?

The payment methods that allow immediate access to our products are:
- VISA or MASTERCARD. You will need a current credit or debit card with the "Card Verification Code" (normally on the back).
- Pay Pal. You must have an account (or open one here) with this popular payment system.
If needs be, you may also pay via wire transfer to our company account, although keep in mind that:
- Your bank will normally charge you additional costs.
- We will send you the purchased product via email as soon as we have received payment and this may take up to several days.
If this is the option you prefer, send an email to Client Service and we will provide you with the information required.
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About SECURITY
Why should I feel secure when making payment on your website?

Payment is secure because:
1. You are in a secure environment with the latest and best SSL security technology.
2. You pay the financial institution directly (the bank or payment system chosen).
3. Your payment data never goes anywhere other than to the financial institution; it never even reaches us.
You can have complete peace of mind.
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How can I be sure that your files are virus-free?

You can rest assured that our files are thoroughly virus-checked as a matter of course and again prior to their delivery.
We can assure you that all files on our website, at the time of their download, are free of viruses or other known malicious software.
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How do I know that your website is reliable and secure?

We can guarantee that our website is completely secure because:
1. We are certified by a well-established organization (See the foot of this page).
2. All data is included and used in a secure environment based on the latest and best SSL security technology with 128 bit encryption. Any information given is always encrypted over the network. You can verify this by looking for the symbol that appears on the border of your browser (whilst you’re on a payment page).
3. We will only ask you for the minimum information to be able to deliver your order and draw up a receipt: your name and an email address. We will not ask for nor will we get to know your payment details or other personal data.
4. When you pay for one of our products, you do it directly through the chosen payment system and only they get to see your information.
You can browse and make purchases on our website with complete peace of mind.
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Does your website use cookies?

We only use the cookies necessary to allow you to easily browse, choose and purchase products and those required to recognize the user or buyer.
Respect for our clients and users is a basic tenet of our company’s philosophy.
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